Privacy policy
Privacy Policy
At LOW&BEHOLD, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you use our website.
Collection of Information
We collect information to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. We collect this information automatically when you access our Site using cookies, log files, web beacons, tags, or pixels. We may share this information with our processor Shopify.
We collect personal information such as your version of the web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
Order Information
We collect your personal information such as name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We collect this information directly from you.
Customer Support Information
We collect your personal information such as offline data, purchased marketing data/lists, and any other information required to provide customer support. We collect this information from you and may share it with our vendors used to provide customer support.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at cs@lown-behold.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. We may use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. We will collect and use your personal information only where:
- We need the personal information to perform a contract with you (e.g. to process your payment and ship your order);
- You have given us your consent to do so;
- The processing is in our legitimate interests and not overridden by your rights;
- We need to comply with a legal or regulatory obligation.
Changes to the Privacy Policy
changes to privacy policy may be updated or changed due to regulations and or compliance changes
